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Flights
Search, booking, fare types, carry-on and checked baggage, online check-in, flight disruptions.
Hotels
Check-in and check-out, deposits and holds, cancellations, upgrades, special requests.
Tours & Cruises
Tour itinerary, what is included, insurance, visa, changes to your group, force majeure.
Payment
Russian and international cards, instalments, crypto payments, receipts and invoices.
Refunds & Exchanges
Fare rules, refund timelines, documents, request status, partial refunds.
Baggage & Check-in
Airline allowances, special baggage, oversized items, damage, loss.
Account
Registration, password recovery, passenger documents, two Skywards cards, account deletion.
For Partners
Onboarding, commissions, payouts, API, white label, agent certification.
Asked most often
Common tasks
Check in online
24 hours before departure. Choose your seat, verify your passport, download your boarding pass.
- Open your booking in the account
- Tap “Check-in” — opens 24 h before departure
- The boarding pass arrives by email and in Apple Wallet
Request a refund
Processing takes up to 5 business days. The money is returned to the same card.
- Select your booking in the account
- “Cancel” → choose a reason
- Attach documents (if force majeure)
- Sign the request in 1 click
Update a passenger document
When the passport has changed or the name is misspelled. Free within the first 48 hours.
- In the booking → “Passengers” → “Edit”
- Upload a photo of the new passport
- We confirm within 30 minutes
Talk to a real person
8 800 1000-646
The main channel for urgent matters: flight delay, cancellation, lost baggage, hotel problems.
@sales_travels
Screenshots, ticket photos, voice messages. You can send documents.
support@sales.travel
Refunds, corporate invoices, insurance claims.
12 Kuznetsky Most St.
In-person filing of refund documents and high-value tours.