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Account/My trips/R-EK132-A4F9/Refund
Refund request · booking R-EK132-A4F9

We'll refund everything we can — by the book and with heart

The refund amount is calculated instantly — no calls, no waiting. 5 business days to card, with a Telegram notification at every stage.

1
Step 1 · now
What to refund
2
Step 2
Reason
3
Step 3
Documents
4
Step 4
Refund method
EK
R-EK132-A4F9 · confirmed 10 Oct
Moscow → Dubai · trip 14–21 Oct
Emirates EK 132 + Atlantis · 5 nights + 3 services · 2 passengers
260 370 ₽
Paid
01

What we refund

Required · at least 1 item

You can refund the entire booking or individual services. Conditions for each item are governed by your fare rules.

Flight · Saver
Emirates EK 132 · Moscow → Dubai · 14 Oct
Non-refundable fare. We will return airport taxes only (YQ + YR + UH).
76 840 ₽
Refund: 2 840 ₽
taxes only
Hotel · 5 nights
Atlantis, The Palm · Ocean Deluxe King
Free cancellation until 12 Oct inclusive. Time remaining: 33 h 52 m.
192 000 ₽
Refund: 100%
no penalty
Transfer · one way
DXB → Atlantis · Mercedes E-Class
Free cancellation up to 24 hours before pickup.
4 200 ₽
Refund: 100%
no penalty
Insurance · trip
Premium · €50 000 · 14–21 Oct
Full refund before the policy start date.
1 240 ₽
Refund: 100%
no penalty
eSIM · used
UAE · 5 GB × 7 days
Plan activated, 1.8 GB consumed. Digital service — non-refundable once activated.
890 ₽
Refund: —
activated
Tip — cancelling the flight but only need to change the date? Use ticket exchange instead of a refund — € 80 change fee vs. losing the full ticket value.
02

Reason for refund

Required

The reason determines whether documents are needed and whether force-majeure benefits apply.

Change of plans
Plans changed or schedule shifted. Standard fare conditions apply.
Illness · injury
One of the passengers fell ill. A medical certificate will be required.
+ insurance compensation
Force majeure
Visa refusal, bereavement, natural disaster. Full refund regardless of fare.
Cancellation or delay by carrier
Flight cancelled or delayed more than 5 hours — full refund + compensation.
Other reason
Describe below — we will review individually within 24 hours.
Duplicate booking
Booked twice by accident. We will return the full amount within 2 hours.
+ expedited
03

Documents · medical certificate

Required for "Illness"

Any clinic certificate with a stamp, sick leave note, or hospital discharge summary is accepted. We accept PDF, JPG, PNG up to 15 MB each.

Drag files here or click to browse
PDF · JPG · PNG · up to 15 MB per file, up to 5 files
spravka-klinika-meditsentr.pdf
847 KB · added 11 Oct 14:06
Optional · visible to operator only193 / 1 000 characters
04

Where to send the refund

Required

By law we refund via the same method used for payment. Choosing a different option is possible — the operator will verify the documents.

To the same card

Visa •••• 4216, used for payment on 10 Oct.
3–5 business days

Instant bank transfer

+7 (925) ••• 42-18 · Tinkoff. Instant.
within 15 minutes

Bank wire transfer

For sole traders and companies paying via corporate account. Includes closing documents.
5–7 business days
Please note — if your bank is under restrictions (SWIFT), a card refund may take up to 14 days. In that case, an instant bank transfer is faster. Learn more in our help centre.
What happens after you submit

Full transparency at every step

1

Request registered

We assign reference RF-XXXX. SMS, Telegram and email with a status link.

instantly
2

Document review

Our operator checks the certificate and fare rules. If anything is missing, they'll message you on Telegram.

within 24 hours
3

Supplier approval

We request authorisation from Emirates and Atlantis. Their response comes within 48 hours in 90% of cases.

1–3 business days
4

Money on your card

Refund to Visa •••• 4216. Push notification from your bank, status "Completed" on our side.

+3–5 business days