In any situation
When help is needed now
Medical evacuation
Air ambulance · clinics
Local treatment and evacuation home, with insurance partners.
Lost documents
Passport · visas · cards
Consulate help, replacement, temporary travel papers.
Emergency logistics
Flights · hotels · transfer
Urgent rebooking on cancellations and force majeure, getting you home.
How it works
How we respond
01
Call 24/7
One line, any time. We assess the situation and take coordination.
02
Assess
What happened, where you are, what’s needed now. A plan in minutes.
03
Act
Doctors, consulate, flights, transport, funds — we mobilise what’s needed.
04
Get you home
We see it through to a safe outcome and your return home. We stay on the line.
A 24/7 line
A real person at any hour, not a voicemail.
A local network
Fixers, clinics and advisers in key countries.
Insurance partners
We work with insurers and assistance companies directly.
Request / set up
Describe the situation
Already travelling and urgent — call the concierge. This form is to set up in advance.
Prefer to talk? Telegram · @sales_travels