Three tiers —
one standard of quality
The basic concierge is free for all clients. Club and Private Office unlock closed rates, 24/7 access and extended guarantees.
- ✓Personal manager for the trip
- ✓Reply within 2 hours
- ✓3 options to choose from
- ✓Document processing
- ✓On-trip support (business hours)
- ✕Personal 24/7 outside business hours
- ✕Closed provider rates
- ✓Everything in Standard
- ✓Personal manager 24/7
- ✓Closed rates −15–28%
- ✓Upgrades by default
- ✓Priority booking in high season
- ✓Best price guarantee
- ✓Hotel replacement at our expense
- ✓Everything in Club Concierge
- ✓Travel + legal + lifestyle team
- ✓Charter flights and superyachts
- ✓Closed hotels and villas
- ✓Michelin 3★ — a table on any date
- ✓Lifestyle support 365/24
Not just tours —
any task on your travels
Itinerary design
Tell us the format, budget and dates — we'll send 3 options at different price points. We book only after your confirmation.
Flights & upgrades
Direct IATA fares from 1,200+ airlines, business class below aggregators, partner miles & status.
Hotels & villas
Closed rates at Marriott, Four Seasons, Aman and local boutiques. Upgrades by default.
Premium transfers
Mercedes V-Class, Bentley, Rolls-Royce. Airport → hotel, intercity, on your daily schedule.
Yacht & jet charter
Private jets from the Citation XLS to the Gulfstream G650. Superyachts 30–80 m with crew and programme.
Lifestyle & leisure
Reservations at Michelin restaurants, tickets to private shows, sporting events, fashion week, opera.
Visas & documents
VOA, e-visa, Schengen via partner visa centres. Residency in the UAE, Cyprus, Turkey, Greece.
SOS on the road
Flight delays, lost luggage, hotel issues, medical assistance — resolved directly with the provider.
Property & residency
Property viewings, legal support, opening a local bank account, residency arrangement.
From the first request —
to your return home
Request
Message us on Telegram or leave a request on the site. No registration required.
2 minBriefing
A manager reaches out to clarify the format, dates, budget and preferences.
within 2 hSelection & presentation
We prepare 3 options at different price points. We compare hotels and explain the upsides.
within 1–2 daysBooking & payment
Once you choose, we confirm with the provider and issue an invoice. Nothing is charged before confirmation.
within 30 minOn the trip
Your manager is reachable 24/7. Delays, changes, emergency help — all handled through them.
any timeNot a call centre,
but four dozen experts
Anna Morozova
Dmitry Orlov
Kamilla Alieva
Alexander Zimin
Requests that
sounded like “impossible”
Real client stories. Details changed with permission.
What
our clients say
Anna put the Maldives together in 48 hours when everyone said sold out. She found the villa herself through a partner allotment, negotiated an upgrade and even sent us on a sunset snorkelling tour we hadn't asked for. That's what “personal” means.
I bought a penthouse on Palm Jumeirah — Dmitry handled every step: from property viewings to opening an account at Emirates NBD and obtaining a residency visa. Three weeks later I was holding the keys.
Kamilla found an alternative flight at 3 a.m. She didn't just say “please wait” — she sent confirmation 42 minutes later. This isn't a service — it's a person who cares about the result.
Frequently
asked questions
Didn't find your answer? Message us on Telegram — we reply within an hour.
Ask on TelegramThe first step —
one message on Telegram
Describe what you'd like. A manager will reply within an hour and prepare options with no booking commitment.