How to complete online check-in for a flight
Opens 24 hours before departure. Step by step: seat choice, passport, boarding pass in Apple Wallet.
How to change your departure date
Change dates in your account. Airline fee plus fare difference; flexible fares are free, non-refundable ones often can’t be changed.
What to do if your flight is delayed
Your rights under EC 261 and the Russian Air Code: meals, hotel, compensation up to € 600. Refund or re-route — your choice.
How to change the name or passport on a booking
A typo is fixed free within 48 h. Changing to a different person is usually not allowed. New passport — we update the number, bring both.
UAE visa for Russian citizens
No visa needed for Russians: a free stamp on arrival, up to 90 days per 180. Passport valid for 6+ months.
Passing border control in the UAE
Smart Gates and biometrics in Dubai and Abu Dhabi, digital entry without a stamp, what to declare and what you can’t bring.
Sheremetyevo: terminals and transfer
Terminals B, C1/C2, D, E, F, two clusters and a free underground train between them in ~4 minutes. How much time to leave for a connection.
Discounts for children and infants
An infant under 2 without a seat — about 10% of the fare. A child 2–11 with a seat — usually ~25% off. Documents, baggage, bassinet and escort.
Fare letters and booking classes
What the letters Y, J and F and the Saver and Flex sub-fares mean for price, changes, miles and baggage.
Choosing your seat on the plane
When to pick a seat, which seats cost extra, and how to sit together as a family.
Carry-on: general rules
Basic carry-on guidance: weight, dimensions, personal item and liquids — whatever airline you fly.
Connection time: how much you need
Domestic transfers from ~60–90 min, international from ~2–3 hours, more with an airport change or re-claimed bags.
Your flight is cancelled: what to do
Your rights when a flight is cancelled: rebooking or a full refund, passenger care and compensation.
Overbooking: denied boarding
What to do when overbooking keeps you off your flight: rerouting, care, and compensation.
Compensation for flight delays and cancellations
When and how much you can claim for a delayed or cancelled flight under EC261 and Russian air law.
E-ticket and the itinerary receipt
What an e-ticket is, where to find your itinerary receipt and whether you need to print it.
How early to get to the airport
Rule of thumb: arrive 1.5–2 hours before domestic flights and 2.5–3 hours before international ones.
Flying with a pet: cabin or hold
How to fly a cat or dog in the cabin or hold: the booking request, documents, carrier and country rules.
Flying during pregnancy
How late you can fly, when you need a doctor's note, and which documents to bring.
Passport validity: the six-month rule
Why many countries require six months of passport validity — and how to avoid being turned away at check-in.
Thailand visa for Russian citizens
Whether Russians need a Thailand visa, how long the visa-free stay lasts and what to show at the border.
Schengen visa: how to apply
A plain-English overview: which documents to prepare, the €30,000 insurance requirement and which country's consulate to apply to for a Schengen visa.
Transit visa: when you need one for a layover
When you can wait airside without a visa — and when a transit or full visa is required.
Entry to Turkey for Russian Citizens
Whether you need a visa, how long visa-free stays last, what border officers ask, and which passport will do.
Egypt visa for Russian citizens
Visa on arrival, simplified entry for Sinai resorts, documents and passport validity for Russians.