Paying with cryptocurrency

Card declined while you're abroad? Sales.Travel accepts cryptocurrency through a payment gateway — a calm way to settle a booking when your usual methods aren't available.

In short

Crypto payments go through a payment gateway: we issue an invoice, the rate is locked the moment it's created and stays valid for a limited time. You send the amount to the address shown, and once the network confirms it, the booking counts as paid. Check the supported coins and networks right at the payment step; the status is always visible under My bookings.

01 / WhoWho finds crypto convenient

Crypto is an independent fallback channel that helps when the usual methods fail. People typically reach for it in three situations.

You're abroad. A local bank or payment system blocks a charge to a Russian service, but the booking needs to be settled now.
Your card is declined. Limits, bank restrictions or anti-fraud reject the payment even though the funds are there.
You already hold crypto. Some of your money sits in stablecoins, and paying with them is faster than moving it to a card first.

It's an extra method, not the only oneCrypto works alongside cards and other methods. If a card or an invoice suits you better, use those — crypto is there for when the usual channels aren't available.

02 / HowHow to pay, step by step

Choose crypto at the payment step

Book your tour or ticket as usual and pick «Cryptocurrency» on the payment screen. The available coins and networks are shown right there — check the list when you pay.

Get an invoice with a locked rate

The gateway generates an invoice: the crypto amount, a payment address and a countdown timer. The rate is already locked, so the amount won't drift while the invoice is valid.

Send exactly the amount shown

Copy the address (or scan the QR code) and send the exact amount on the required network from your wallet or exchange. The network must match the one shown in the invoice.

Wait for network confirmation

After a few blockchain confirmations, the payment is credited automatically. Your booking status updates under My bookings.

The network and amount must match exactlySend the coin on the network stated in the invoice, and the exact amount. A transfer on a different network or for a smaller amount may not be credited and will need a manual review, which takes time.

03 / RateHow the rate is locked and how long the invoice lasts

Crypto is volatile, so the rate is locked the moment the invoice is issued. While the invoice is active, the amount due stays put — you pay exactly what you see. The window is limited: if it expires, just request a new invoice at the current rate.

Stage	What happens to the rate
Invoice issued	Rate locked, crypto amount set
Invoice active, timer running	Amount stays the same — pay without rushing
Timer expired	A new invoice is needed at the current rate

Pay calmly, but within the windowGet your wallet ready first, and create the invoice only once you're set to send. That way you won't run up against the timer or end up re-locking at a worse rate.

04 / DetailsNetwork fees, refunds and receipts

Network fee. The blockchain charges its own fee (gas) on top of the invoice — it's taken by the network, not by Sales.Travel. Keep it in mind when checking your wallet balance.
Refunds. If a booking is refundable, the refund follows the fare rules; check the refund format with support, since crediting crypto isn't instant.
Proof of payment. Once credited, the booking status and documents appear under My bookings; for a formal receipt, contact support.

Need help with a payment?If the transfer has been sent but the status hasn't updated, message us at @sales_travel_bot or call 8 800 1000-646 — have your booking number and the transaction hash ready.

05 / FAQFrequently asked questions

Which coins and networks are supported?

The gateway works with common stablecoins and coins, but the set can change. The exact list and available networks are always shown at the payment step — that's where to check.

What if the rate moves while I'm paying?

Nothing: the rate is locked when the invoice is issued and stays valid for a limited time. While the timer is running, the amount doesn't change. If time runs out, just create a new invoice.

I sent the wrong amount or used the wrong network. What now?

Don't send any more transfers. Contact support via @sales_travel_bot with your booking number and transaction hash — we'll help reconcile the payment manually.

Can I get a refund if I paid with crypto?

Whether you can get a refund depends on the booking's fare rules, not the payment method. If you're eligible, we'll agree on the format with you — it usually takes a while because of how crypto works. Check the details with support.

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