One big bed instead of two singles, a higher floor, a sea view, rooms next to each other for the whole family — you can ask for all of this in advance. The key is knowing where the request is recorded and why it's worth repeating at check-in.
Add your requests (bed type, high floor, view, connecting or nearby rooms, late check-out) when you book, or pass them to support — we attach them to your order under My bookings. This is a request, not a guarantee: the hotel honours it where possible at check-in.
01 / What you can askWhich requests you can pass on
You can pass on any reasonable preference related to the room and your stay. These are the most common ones.
02 / How to addHow to add a request to your booking
While booking
On the hotel checkout step, fill in the “Special requests” field — the note travels with your order.
After payment
Open the booking under My bookings and message us — we'll forward the request to the hotel and note it on the order.
Via support
Call 8 800 1000-646 or message @sales_travel_bot — give your booking number and the request.
Repeat at check-in
At reception, mention the request again — that's where the hotel actually assigns rooms.
03 / GuaranteesRequest vs. guarantee
Almost any preference is a request: the hotel considers it subject to availability at check-in and doesn't confirm it in advance. If a feature is critical for you, it usually has to be booked as a separate, paid option.
- Request (if available): floor, view, bed type, nearby rooms, a quiet side.
- Often paid and confirmed: early check-in, late check-out, a guaranteed sea view, a category upgrade.
- Fixed by the rate: room category and guest count — changed only by a new booking, never by a request.
04 / Improve the oddsHow to improve your chances
- 01Add the request early — the hotel has more room to manoeuvre than on arrival day.
- 02Give a reason: “honeymoon”, “travelling with a baby” — staff are more inclined to help.
- 03Arrive later in the day for a high floor or quiet side — by then more rooms are vacated and cleaned.
- 04For Sales.Travel club members we flag a priority note on the booking where possible.
05 / FAQFrequently asked
Do you guarantee a sea view if I ask for one?
No. It's a request the hotel fulfils where possible at check-in. A guaranteed view must be booked as a separate room category where it's stated in the description.
Can I add a request after paying?
Yes. Open the booking under My bookings and message us, or call 8 800 1000-646 — we'll pass it to the hotel.
Are twin beds instead of one big bed free?
Usually yes, if that layout exists within the same room category. It's still a request, though — the hotel confirms the configuration at check-in.
What if my request wasn't met?
Calmly ask reception whether you can move to another room later in the day. If it was a paid, confirmed option that wasn't provided, contact us and we'll take it up with the hotel.