One of the calmest moments of any trip is walking out of arrivals and spotting someone holding a sign with your name on it. In package tours the transfer is usually already included, so you reach your hotel without hunting for a taxi or haggling in a language you don't speak.
In a package tour the transfer is usually included: group (a minibus with stops at several hotels) or private for a surcharge — straight to your hotel. A greeter waits in arrivals with a sign. The return-transfer time is usually confirmed the day before departure. The exact details are always in your voucher — find it under My bookings.
01 / What's includedIs the transfer part of your tour
Most package tours already include the airport-to-hotel transfer and the return leg in the price. But that isn't always the case — some fares are "flight + hotel only" with no ground transport. So the first thing to do is open your voucher and look for the transfer line: it states the type and, often, the local provider's phone number.
02 / Two typesGroup vs private
By default a package usually includes a group transfer — a minibus or coach that gathers passengers from several flights and drops them at different hotels around the resort. It takes longer because of the stops, but it's the most economical option. A private transfer is available for a surcharge: a dedicated car drives straight to your hotel with no detours.
03 / The meetingHow you'll be met at the airport
Clear passport control and collect your baggage
The greeter usually waits in the public arrivals hall, so collect your suitcases first, without rushing.
Look for a sign with your name or a logo
In arrivals a representative holds a sign with your surname, the tour name, or the local operator's logo.
Give your name and booking number
They'll check you against the list and walk you to the vehicle or to the group assembly desk.
If no one is there, call
Dial the local provider's number from the voucher. If you can't reach them, our support is on hand: 8 800 1000-646.
04 / The return legHotel-to-airport transfer
The return-transfer time is usually confirmed the day before departure — via the hotel's info desk, a message, or a call from the local provider. The car is scheduled early to allow for the drive and check-in, so the pickup time can feel early. That's normal: better to wait at the airport than to miss your flight.
- The day before departure, confirm the time at the hotel desk if no one has told you.
- Be in the lobby 10–15 minutes before the scheduled pickup time.
- Keep your voucher and passports handy — the driver checks the list.
- For an early pickup, ask the hotel for a breakfast box if you'll miss the morning meal.
05 / FAQFrequently asked
What if my flight is delayed and I miss the group?
The local provider usually tracks flight arrivals and adjusts. If you still miss your group, call the voucher number or our support at 8 800 1000-646, and they'll help arrange the next vehicle.
Can I switch from a group to a private transfer after booking?
Usually yes, for a surcharge and subject to availability. Message us from your account or via @sales_travel_bot in advance — last-minute changes on travel day are harder.
Will the transfer drop me right at the hotel door?
A private transfer drops you at your hotel's entrance. A group transfer stops at each hotel along the route, though occasionally at a shared point in the resort area — check the exact drop-off in your voucher.
Is a child seat included?
Not always — it depends on the country and the carrier. If you need a seat, state the child's age and weight when booking or message us in advance so it can be arranged.