Same price — but two different roles. When you buy a packaged tour, two distinct parties work behind the scenes: one assembles the trip from flights and hotels, the other matches it to you and supports you along the way. Knowing who does what makes any hiccup far easier to sort out.
The tour operator builds the tour (flights, hotels, transfers) and is responsible for delivering it. The travel agent — including Sales.Travel as an aggregator — selects and sells tours from many operators and helps with the paperwork. The agent's price is usually the same as the operator's; the operator is normally the service provider under the contract, while support stays with the agent. All your orders live in your account.
01 / OperatorWho builds the tour
A tour operator is the company that assembles the trip as a product: it buys or blocks airline seats, contracts with hotels, arranges transfers and excursions, and insures its own liability. The operator sets the final price of the tour and is generally responsible for the flight departing, the room being booked and the transfer meeting you at the airport.
02 / AgentWho selects and sells
A travel agent does not build tours — it selects them from many operators' offers and sells them to you. Sales.Travel works exactly as such an aggregator: we compare tours from multiple operators in one place, help you pick the right one, handle the paperwork and stay in touch during the trip. You get the very same product from the operator, but with convenient selection and a single point of support.
- Selection — comparing tours from different operators by your dates, budget and preferences.
- Booking — reservation, payment, and checking documents and passenger details.
- Support — help before and during the trip, and liaising with the operator on your behalf.
03 / Side by sideWho is responsible for what
04 / How it worksBuying a tour, step by step
You pick a tour
In the Sales.Travel catalogue you compare offers from different operators by dates, hotel and price.
You place the order
We book the tour with the operator, verify passenger details and help draw up the contract, in which the operator is usually the service provider.
You pay
Usually at the operator's price. All documents and your order status appear in your account.
You travel — we stay in touch
For anything at all, message us at @sales_travel_bot or call 8 800 1000-646: we'll help and, if needed, contact the operator for you.
05 / If something goes wrongWho to turn to
First of all — contact your agent. We're the quickest to see your booking and history, we'll help you sort it out, and we'll escalate to the operator (who is responsible for delivery) when needed. For a reschedule, cancellation or refund, start with us — so you won't have to hunt down the operator's contacts yourself.
06 / FAQFrequently asked
Is a tour through an agent more expensive than via the operator?
As a rule, no. The Sales.Travel price is usually the same as buying from the operator directly — the operator pays the agent's commission, not you.
Who is my contract with?
The tour operator that builds and delivers the trip is usually named as the service provider in the contract. The agent helps prepare the documents and supports you.
Who is responsible if the hotel is wrong or the flight is delayed?
As a rule, the operator answers for tour delivery. But start with us: message @sales_travel_bot or call 8 800 1000-646 — we'll look into it and bring in the operator if needed.
Where can I see my tour and documents?
All bookings, statuses and documents are gathered in your account. It's also the easiest place to track payment and any changes.