Deleting your account is not a button to press in the heat of the moment — it is a calm, deliberate step. Closing your Sales.Travel profile permanently erases your personal data and order history, so it pays to prepare: wrap up active bookings and save any documents you need. Below is how to request deletion the right way and what to expect.
To delete your account, send a request to support (support@sales.travel / 8 800 1000-646) with identity confirmation; the same request may also be available in your profile settings. First complete or wait out any active bookings and download your receipts and documents — access to them is lost after deletion. Deletion is irreversible; some accounting data may be retained as required by law.
01 / PrepareWhat to do before deleting
Deleting your account also closes access to your order history, vouchers, tickets and receipts. Once the profile is gone, they cannot be recovered, so run through this short checklist in advance.
- 01Close out active bookings. Let your trips finish or cancel what you no longer need — after deletion you will not be able to manage them through the site.
- 02Download your documents. Save e-tickets, vouchers, insurance and receipts from your orders to your own device.
- 03Settle anything pending. It is best to resolve expected refunds, open support tickets and unpaid invoices first.
- 04Check your club status. If you hold a Sales.Travel Club membership, accrued perks and balance do not carry over after deletion.
02 / RequestHow to request deletion
You can request deletion through support, and in some profile settings directly as well. For security, we make sure the request comes from the account owner, so write from the email linked to your profile and be ready to verify your identity.
Sign in
Open your Profile and make sure you are signed in to the right account.
Send the request
Find the account-and-data deletion request in your profile settings, or email support@sales.travel with the subject “Account deletion”.
Confirm your identity
Our team checks the details to confirm the request is genuinely yours. Write from the linked email; occasionally we may ask for a few clarifying details.
Wait for confirmation
Once it is processed, we will send confirmation of the deletion. If any active bookings remain, support will advise what to close first.
03 / BookingsWhat happens to active bookings
The key rule: deletion and live trips do not mix. While you have open orders, your account is your most convenient access to tickets, vouchers and status. Compare the typical situations below.
04 / DataWhat data is erased and what is kept
At your request, we erase the personal data in your profile: contacts, saved travellers, and your search and order history in your account. At the same time, some records tied to already-paid orders — accounting and payment documents, for example — we are legally required to keep for the periods set by law, even after the account is deleted.
05 / AlternativesWhen you may not need deletion
Often what feels like a need to delete is really a different task — changing contacts, stopping emails or securing your login. These can all be handled without losing your order history.
- Change your email or phone — update them in your profile, see “Change contact details”.
- Stop receiving newsletters — adjust your notification settings; there is no need to delete the account.
- Worried about login security — change your password and turn on two-factor protection.
06 / FAQFrequently asked
Can I restore my account after deletion?
No. Deletion is irreversible — the profile, order history and saved data cannot be restored. If you are unsure, consider changing your contacts or pausing notifications instead of deleting.
What happens to my upcoming booking if I delete the account?
Convenient access to the booking through the site disappears together with the account. So before deleting, let the trip finish or cancel the order under the fare rules, and save your tickets and vouchers in advance.
Why is some data kept after deletion?
Paid orders are subject to legal requirements for keeping accounting and payment documents. This is not an active profile — the data is held only to comply with the law. Ask support for the exact periods.
How quickly will my request be processed?
Timing depends on identity verification and any open orders. Support usually replies promptly, and once the request is processed you will receive confirmation of the deletion. You can check the status at 8 800 1000-646.