Plans change — and your tour can flex with them. Shifting the dates, swapping the hotel, adjusting the board type or the list of travellers is usually possible, but it all comes down to the tour operator's rules and how much time is left before departure. Here's what changes painlessly, and what comes with a surcharge.
Tour changes — dates, hotel, board, travellers — are processed before a certain cut-off and depend on the operator's terms: almost always a price recalculation and often a surcharge. The closer to departure, the harder and pricier it gets. Swapping one traveller for another is sometimes possible. Submit your request via My bookings or your personal manager.
01 / WhatWhat can actually be changed in a tour
A tour is a package of several services (flight, accommodation, transfer, sometimes insurance and excursions) put together by the operator. Almost any element can be changed, but each change triggers a recalculation of the whole package. Below is what people adjust most often, and how flexible it tends to be.
02 / WhenTiming: the earlier, the cheaper
The core rule is simple: the closer to departure, the harder and pricier the change. Early on, the operator usually recalculates the package with little or no penalty; closer to the date, airline and hotel cancellation terms kick in, and part of the money may be non-refundable. Always check the exact deadlines and penalties in the specific tour's terms.
- Well before departure — changes are usually cheapest; most often it's just the price difference of the new option.
- A few weeks out — operator fees and partial hotel charges may apply.
- A few days out — a change often counts as a cancellation with heavy charges; sometimes a top-up is easier than a change.
- After the tour starts — the parameters usually can no longer be changed.
03 / TravellersTravellers and replacing a participant
Changing the number of travellers (adding a child, removing one adult) is possible if seats and rooms are available — the package is recalculated for the new party. A separate case is swapping one traveller for another: this is sometimes possible, but it depends on the air-fare rules and the operator. Have the new traveller's full passport details ready: the name on the ticket must match the document.
04 / HowHow to submit a change request
Open the booking
Go to My bookings and select the tour.
Describe the change
Spell out what you want to change: new dates, hotel, board or travellers. The more precise the request, the faster the reply.
Wait for the quote
The manager requests the option from the operator and sends back the recalculated price and how long the offer is valid.
Confirm and pay
Once you agree and pay any difference, the change is locked in and the updated documents appear in your account.
If you don't have a personal manager or the matter is urgent, message @sales_travel_bot or call support at 8 800 1000-646. All updated vouchers and tickets will appear under My bookings.
05 / AnswersFrequently asked questions
Can I change my tour dates for free?
Sometimes — if departure is far off and the new option costs the same. As a rule, though, there's a price difference plus a possible operator fee. Check the exact terms in your booking rules.
Will I get the difference back if the new option is cheaper?
It depends on the operator. Sometimes the difference is refunded, sometimes part is kept as a change fee. This is spelled out in the quote before you confirm.
Can I replace a traveller with someone else?
Sometimes yes — it depends on the air fare and the operator's rules. You'll need the new traveller's full passport details; it's often cheaper than cancelling the whole booking.
What if there's very little time before departure?
Contact support straight away at 8 800 1000-646 or via @sales_travel_bot. The sooner the request goes out, the better your chance of beating the airline and hotel deadlines.