Agent training and certification

Certification is not a formality — it is your key to better terms. Sales.Travel runs product and sales training for agents and issues a personalised certificate to everyone who completes the programme.

In short

Training is fully online — recorded courses and live webinars. After a short test you receive a certificate. Certified partners typically enjoy more favourable terms and greater client trust. Track your progress and materials in your account; for questions, call 8 800 1000-646 or message the @sales_travel_bot bot.

01 / WhyWhat certification gives you

Certification shows that an agent knows the product and can guide a client from enquiry to booking. It strengthens both the commercial side and traveller trust.

Better terms. Certified agents typically qualify for more favourable cooperation terms.
Client trust. A confirmed qualification eases a traveller's doubts when choosing an agent.
Product confidence. After the training it is easier to match tours, hotels and flights to a real request.
A personalised document. You can show the certificate to clients and partners as proof of your qualification.

Who can take the trainingThe programme is open to active Sales.Travel partners. If you have not joined yet, set up your partnership first — course access then appears in your account.

02 / FormatHow the training works

The training is fully online, so you can take it from anywhere and at your own pace. The programme combines two formats.

Format	What it is	When it suits
Online courses	Recorded lessons: product, sales, booking flow	At your own pace, rewatchable
Webinars	Live sessions with case reviews and Q&A	When you want dialogue and feedback

TipStart with the recorded courses to build the basics, then come to the webinars with questions about your own clients prepared in advance — that way the session brings the most value.

03 / PathHow to complete it and get certified

Open access

Take the courses

Work through the product and sales modules at your own pace; the materials stay available for review.

Attend the webinars

Join the live sessions on schedule, or watch the recordings if the timing did not suit you.

Pass the final test

Take the programme's final test — it confirms that you have absorbed the material.

Receive your certificate

Once you pass, the certificate becomes available and your partner status updates to more favourable terms.

If you don't pass the testNo problem: go back to the materials and try again. The certificate is issued only after you pass, so there's no need to rush — it's better to re-watch a tricky module.

04 / NextAfter you're certified

Certification is a start, not a finish line. The product keeps evolving, with new destinations and tools appearing, so it's worth returning to the materials and new webinars from time to time to keep your qualification current.

Watch for announcements of new courses and webinars in your account and in the @sales_travel_bot bot.
Put what you learn into practice — selling through the platform reinforces the material fastest.
For organisational questions about the training, call 8 800 1000-646.

05 / FAQFrequently asked questions

How much does the training cost?

Check the current programme terms for partners in your account or by calling 8 800 1000-646 — your active course access is shown there too.

How long does the training take?

The format is built for a flexible pace: recorded courses can be taken in parts, and webinars attended on schedule. Exact timing depends on your workload.

Is the certificate personalised?

Yes, the certificate is issued to the individual agent and confirms their qualification — you can show it to clients and partners.

Do I need to re-take the training?

The core certification is one-time, but the product keeps changing. We recommend returning to new courses and webinars periodically to stay up to date.

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