A partner reward isn't a vague "someday" — it follows a clear schedule. Earnings from confirmed orders build up in your dashboard, the period closes, and the amount is paid out the way you chose — to a bank account or a card, under your contract.
Payouts run on a schedule: usually after the client's trip is completed and the reporting period closes. The method is a bank account (company or sole trader) or a card, as set out in your contract. The minimum amount and frequency are agreed individually. Your current balance and the status of each payout are visible in your partner dashboard.
01 / WhenWhen you get paid
Your reward becomes available for payout not when the booking is made, but once the order has actually gone ahead. Usually that means the client's trip is over: the order can no longer be cancelled or refunded, and the commission is treated as earned.
- Order confirmed — the commission is accrued but held until the trip takes place.
- Trip completed — the amount moves into your available balance.
- Period closed — the available balance is paid out on schedule.
02 / MethodsPayout methods
The payout method is set in your contract and the bank details saved in your dashboard. There are two main options — choose the one that matches your status.
03 / Amount and timingMinimum, frequency and timing
The minimum payout amount and the frequency (for example, monthly after the period closes) are agreed individually and recorded in the contract. If your available balance is below the minimum, it carries over to the next period and keeps building up.
- 01The period closes on the agreed date.
- 02The platform prepares a payout from the available balance above the minimum.
- 03The money is sent to your details; the crediting time depends on your bank.
04 / StatusWhere to see payout status
The whole journey of the money — from accrual to crediting — is shown in your partner dashboard. You can see what's available, what's in progress, and what's already been paid.
Open the dashboard
Sign in to /account and open the partner payouts section.
Check the balance
Compare "held" (trip not yet completed) with "available for payout".
Track the status
Statuses usually move through: accrued → available → in progress → paid.
Download the documents
After a payout, save the closing documents for your own records.
05 / If something's offIf a payout is delayed
Most delays have a simple explanation: the period hasn't closed yet, the amount hasn't reached the minimum, the client's trip isn't finished, or there's a typo in your details. Check these first in your dashboard.
06 / FAQFrequently asked
When exactly will I be paid for an order?
As a rule, after the client's trip is completed and the reporting period in which the order became "available for payout" has closed. The exact period dates are in your contract and dashboard.
Can I receive payouts to a personal card?
Yes, if your contract allows it (for example, for the self-employed). Companies and sole traders are usually paid to a bank account. The method is fixed in your dashboard details.
What happens if the amount is below the minimum?
The balance doesn't expire — it carries over to the next period and keeps building up until it passes the minimum, then goes out in the next payout.
Where can I download the closing documents?
In the payouts section of your partner dashboard once the payout has been processed. If a document is missing or has an error, message support via @sales_travel_bot.