Pre-moderation isn't a barrier — it's a trust filter. Before a listing goes live on Sales.Travel, we review it: data accuracy, photo quality, correct pricing and wording, and the absence of prohibited content. That way travellers see only what they can rely on, and your offer doesn't get lost among questionable ones.
A listing doesn't go live instantly — pre-moderation comes first. We check data accuracy, photo quality, correct pricing and wording, and the absence of prohibited content or off-platform contacts. If something's wrong, you'll get a rejection reason — fix it and resubmit. All your listings and their statuses are in your account.
01 / What we checkWhat gets checked before publication
A moderator reviews a listing across several areas at once. Each one shapes how a traveller sees the offer, so we check all of them together, not just one or two.
02 / Why listings get rejectedCommon reasons for rejection
A rejection isn't a penalty — it's a request to revise. Usually it comes down to one of the clear reasons below. When a listing is rejected, your account shows a specific note on exactly what to fix.
- Off-platform contacts — a phone number, messenger handle or email in the text or on a photo to pull the booking away from Sales.Travel.
- Data mismatch — the address, size or property type differs from the facts.
- Weak or borrowed photos — blurry shots, screenshots, watermarks or images of a different property.
- Incorrect price — an unrealistically low teaser, hidden surcharges or the wrong currency.
- Prohibited content — spam, third-party links, offensive or misleading material.
03 / How to fix itIf your listing was rejected
Open the reason
In your account, open the rejected listing and read the moderator's note — it spells out exactly what to fix.
Make the edits
Remove contacts, replace weak photos, refine the price and description. Change exactly what was flagged — it speeds up the re-check.
Resubmit
Save the listing and send it back for moderation. The re-check works just like the first one.
Wait for the status
The status updates in your account. Once approved, the listing becomes visible to travellers.
04 / Timing and statusesHow long to wait and where to look
After you submit, a listing gets the “in moderation” status. The review usually takes a short time, but it depends on the current queue — the status shows in your account and updates in real time. In the end, the listing is either published or rejected with a reason. If it's urgent, support is available by phone at 8 800 1000-646 and via the @sales_travel_bot bot.
05 / FAQFrequently asked
How long does moderation take?
Usually it's quick, but the exact time depends on the queue. The “in moderation” status is shown in your account and updates automatically.
Can I resubmit after a rejection?
Yes. Read the rejection reason, make your edits and submit again — there's no limit on resubmissions.
Why can't I leave my phone number in the description?
Off-platform contacts aren't allowed: they take the deal away from Sales.Travel and leave both the guest and the partner without protection. That's why such a listing is rejected.
What if I disagree with the rejection?
Contact support by phone at 8 800 1000-646 or via @sales_travel_bot — include a link to the listing and we'll look into it.